Return & Exchange Policy

Last Updated Date: June 22, 2017

All warranty replacements are freely provided by Eyelation and honored at Eyelation’s discretion. Returns are subject to review upon receipt. This policy is subject to change.  All updates to the policy will be posted here.  

If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.

Glasses

  • Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation’s expense, for an adjustment, exchange, or a full refund.  The 30-day exchange period begins from the date they are shipped/received, not ordered.
  • For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
  • Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer’s expense, for a one-time replacement at no cost.  It is at Eyelation’s discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
  • When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer’s expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses.  It is at Eyelation’s discretion to determine if the damage is covered under warranty.
  • If a doctor prescribes a “multifocal style*”  lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
  • Glasses ordered against the optician’s recommendation are not eligible for a return or exchange.
  • Return shipping labels issued at Eyelation’s expense must be used within 7 days after which it will be voided. Any costs associated with shipping glasses back to Eyelation after the 30-day guarantee period will be at the customer’s expense.
  • If a doctor prescribes a “multifocal style” * lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty. What this means is, if the customer is unsatisfied with the lenses and wants to reorder “multifocal style”* lenses, then Eyelation will not cover the cost of the replacement pair or shipping expenses.
  • Eyelation does not cover shipping charges associated with warranty replacements.

*A “multifocal style” lens is a lens characterized as a lens that contains multiple powers within the lens. Bifocal style lenses can be bifocals, trifocals, and progressives.  Prescriptions written with an ADD power are written for a bifocal. 

Shoes

Eyelation has a 30-day guarantee on all safety shoes. During this 30-day period, a customer may send his/
her shoes back ONE time, for a full refund if you are not completely satisfied. The 30-day exchange period
begins from the date they are shipped/received, not ordered.

INSTRUCTIONS FOR RETURN

  • In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
  • Boots must not show wear or tear and be returned in its original box with original packing material.
  • Pack your return in the original packaging. Do not place shipping label on the branded shoe box, you must place them in another shipping box. Include a copy of your packing list with the boots. You may want to keep a copy of the shipping label tracking number for your reference.