Frequently Asked Questions
What if I don't like my glasses or they don't fit correctly?
We offer a 30-day satisfaction guarantee and one-year frame warranty. Call 888.308.4713 and we will send you a free shipping label for hassle-free returns.
Do you offer a warranty on the lenses?
When Ultra Hard Coating or Anti-Fog coating is purchased, the lenses have a one-year warranty. If the lenses become scratched within one year of purchase, a customer can return them one time to have the lenses replaced. Otherwise, we don't warranty lenses against scratches because of the nature of the work environment.
What if I have a question while I am at the web?
Call 888.308.4713 and we can help you right there. We can answer any question immediately or even take over your process remotely. Our office hours are Monday through Friday from 9 am to 6 pm (CST).
Can I order with an expired prescription?
Eyelation will not process an order with an expired prescription, nor do we allow users to designate their prescription. We must have a signed prescription from a doctor. In the event that no expiration date was given on the prescription, the limit is 2 years from the date of exam. There are no exceptions to our policy on expired prescriptions.