General FAQs

Purchases + Order Status

  • Your Eyelation eyewear will arrive within 3-10 business days. Times will vary order to order based on the complexity of your order or prescription (if applicable) and our rigorous quality control measures. But know that we work as fast as we can!

  • We ship all safety footwear within 7–10 business days so you can step into work with confidence.

  • Log in to your Eyelation account at weborder.eyelation.com. Then click on the Orders tab and view your order history, which will show your recent purchase including a status of received, processed or shipped. If your item(s) have been shipped, you will see a tracking number listed that you can check via the mail carrier for an estimated delivery date.

  • There are a few reasons why orders are cancelled following purchase. In most cases, this is due to incorrect or missing information that we need to process your order.

    Some common reasons we cancel orders:

    • Eyewear prescription was never uploaded, or was uploaded later than 10 days following the product order (resulting in automatic cancellation)

    • A receipt was uploaded instead of a valid prescription

    • The uploaded prescription was expired or had invalid dates

    • An incorrect prescription was uploaded (ex. a contact lens prescription uploaded instead of an eyeglasses prescription)

    • The prescription image was missing key information such as date of exam, date of expiration, name of eye care provider or prescription information

    • A profile photo was not uploaded (required for ANY eyewear purchase)

    • The uploaded prescription was poor quality, blurry or illegible

    • A selected frame or lens from your order is now on back order

    • Your safety manager/administrator may have declined the transaction

    If your order has been cancelled, please check your email for a response from our customer service team explaining the issue with your order. From there, you can solve the issue and place a new order at the Eyelation Online Marketplace anytime.

Employee Account + Benefits Questions

  • Great question. Your employer has a specified benefits amount (either a $ amount or % coverage) with Eyelation. These benefits are provided to you every eligible term (usually every 1-2 years) for use towards the purchase of Eyelation products. This benefit renews at the beginning of each new term period. You can check your benefits in detail anytime at the Eyelation Online Marketplace. Still have questions? See your EHS/Safety Manager.

  • No, your benefits don't technically expire, they simply reset at the beginning of each new term period date based on Eyelation's service agreement with your company. You can view your term eligibility by logging into your account, clicking the Benefits tab and viewing your Benefits Breakdown. This information will tell you the date of your next term renewal.

  • That's simple. Click the link here to log in to your Eyelation account. Once you are logged in, pick from the available product offerings on your dashboard and use your company's safety benefits toward purchases. Your available benefits will be preloaded to eligible offerings in your cart so you can buy with ease!

  • There's a couple reasons for this. First and foremost, the Online Marketplace also serves as your account hub, and we password protect your account for privacy reasons. Additionally, pricing structure for products change depending on your company's benefits, so a login is necessary to load your benefits to all Online Marketplace offerings.

  • Don't worry, that's simple. Contact your safety manager and they can send you this information, including a password reset email if needed. You can also contact us here and we can help you locate this information.

  • Yes...As long as Eyelation is an approved FSA/HSA vendor for your company. Ask your safety manager for more information. If Eyelation is an approved vendor and you have HSA/FSA funds available, you can add this as a method of payment during checkout.

  • Unfortunately not. We are an independent retailer that works with your company/employer to provide affordable products using benefits they provide toward your purchases.

  • No. Company benefits can only be applied toward purchases for yourself as a covered employee.

  • Simply put...it depends on your company's coverage. To learn what your coverage is and if they are currently available, log in to your Eyelation account here and click the benefits tab, then scroll down to benefits breakdown. This area will explain your benefits in detail. Have question about your benefits? See your safety manager.

  • Great question. Eyelation carries a large variety of PPE products, but the final selections you see are chosen by your company administrator. These choices are based on several key factors including department safety requirements. For example, if you are looking for a safety shoe and your employer has specified a steel toe feature, you will not see any available composite toe offerings as they do not meet your department's safety requirements. By controlling product visibility, we make sure you only purchase safety products that are compliant with your working conditions to keep you safe!

Returns + Exchanges: Safety Eyewear

  • For all safety eyewear returns, exchanges or product adjustments, start with gathering the following items:
    1) Your product for return
    2) A shipping box to apply your prepaid label and pack your eyewear

    Instructions for Eyewear Returns

    1. Contact the Eyelation Customer Service team here by phone at 888-308-4703 within 30 days of receiving your safety eyewear to request a prepaid return label. Customer Service is available Mon. – Fri. 8am-6pm CT.

    2. Place your safety eyewear back into its original shipping box and include a copy of your packing list if you still have it.

    3. Place your prepaid label on your shipping box and drop off at the appropriate carrier.

    4. Sit tight! After receiving your return shipment, the Eyelation optical team will inspect your safety eyewear, make any product adjustments if necessary or issue a refund credit to your original payment method (if applicable).

  • That depends. If you purchased an Ultra-Hard coating of any kind with your lenses (ex. Anti-fog with Ultra-Hard coating, standard Ultra-Hard coating or Blue Light with Ultra-Hard coating) we honor a 365-day scratch warranty on your lenses. Reach out to our Customer Service team and we can help you with any lens warranty issues.

Returns + Exchanges: Safety Footwear

  • No, unfortunately. Trying on a new shoe is one thing, but if your new footwear has been worn or previously used, or shows ANY visible signs of scuffs, dirt, scratches or wear and tear, we can't accept them for a return or exchange. Take our suggestion: be sure you want to keep them before you start wearing them.

  • For all safety footear returns or exchanges, start with gathering the following items:
    1) Your unworn, unused footwear for return
    2) The original shoe box your shoes came in
    3) A larger shipping box where you will apply your prepaid label.

    Instructions for Shoe Returns

    1. Contact the Eyelation Customer Service team here or call us at 888-308-4703 within 60 days of receiving the product to request a prepaid return label. Customer Service is available Mon. – Fri. 8am-6pm CT.

      NOTE: Safety footwear must not show wear or tear, scuff marks, scratches, dirt or other signs of usage and be returned in its original box with original packing material to be considered eligible for a return or exchange.

    2. Pack your shoes in the original shoe box.

    3. Place the original shoe box in another shipping box. Include a copy of your packing list with the safety footwear.
      NOTE: DO NOT place the shipping label on the shoe box; it must go in another shipping box. Keep a copy of the shipping label tracking number for your reference.

    4. Place your prepaid label on the exterior shipping box and drop off at the appropriate carrier.

    5. Sit tight! After receiving your return shipment, we will inspect your safety footwear and a refund/credit to the method of payment will be issued if applicable.

  • Sit tight. Upon receipt, the Eyelation Customer Service Team will review your returned footwear and credit your account method of payment (if applicable).

    NOTE: If inspected footwear shows any sign of use or visible wear and tear (scuffs, dirt or other product markings), we can not process your return and will ship footwear back to you at your expense.